Review Vacancy
AgencyInformation Technology Services, Office of
TitleInformation Technology Specialist 2 (NY HELPs) - 7279
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $65001 to $82656 Annually
Minimum Qualifications Open Competitive: A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science.
OR
A bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.
OR
Two years of professional experience in information technology.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
55b/c Appointment: This position is eligible for 55b/c designation and candidates are encouraged to apply.
NYS HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
Duties Description Under the direction of an Information Technology Specialist 3, SG-23, within Shared Platform Services, Shared Services, the Information Technology Specialist 2, SG-18, will be responsible for actively supporting ongoing mission-critical project initiatives and providing the primary support and troubleshooting for F5 Networks hardware, software and connectivity.
Duties include, but are not limited to:
• Assist in the resolution of network issues and outages related to the F5 Networks equipment.
• Provide emergency support and troubleshooting for after-hours Sev1 calls involving the F5 equipment, using network captures to analyze traffic flows.
• Process assigned ITSM Service Requests for implementation/modification of Load Balancing, Firewall and Security policies on the F5 equipment.
• Create and support security controls including Web Application Firewall, DoS protection, Geo-location services, IP reputation and Bot Defense.
• Support Cluster and/or Agency clients while implementing new services and applications.
• Assist in research and development of new features and processes provided by the F5 equipment.
• Troubleshoot end-to-end network connectivity using command line tools, e.g., PCAP, Wireshark, tcpdump, etc.
• Provide in-depth analysis on network data captures using network monitoring tools such as Zenoss, SolarWinds, Splunk, Wireshark, etc.
• Assist on major projects and initiatives including design, implementation and testing.
• Develop and maintain detailed technical documentation of active infrastructure, including Visio diagrams, operations procedures and training manuals.
• Report network outages, degradation of services or severely impactful events to senior management immediately so that upper ITS management may be briefed if necessary.
Additional Comments Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
Positions located in New York City, will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
For the duration of the NY HELPS Program, this title maybe filled via a non- competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.
At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
Some positions may require additional credentials or a background check to verify your identity.