NY HELPNo

AgencyState Comptroller, Office of the

TitleOffice Services Manager Item#08133

Occupational CategoryI.T. Engineering, Sciences

Salary Grade23

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $84156 to $106454 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 110 STATE STREET

City Albany

StateNY

Zip Code12236

Minimum Qualifications Competitive Minimum Qualifications:
You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c
program, or eligible to transfer to this title under Section 52.6 and/or 70.1 of the Civil Service Law.
Transfer:
For 52.6 or 70.1 transfer to an Office Services Manager, salary grade (SG)-23, you must have one year
of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-21 or
above.
To determine if your current Civil Service title is eligible for transfer to this title, visit the Career
Mobility GOT-IT website: Career Mobility Office » GOT-IT (ny.gov)
Appointments via transfer must not result in a second, consecutive transfer with an advancement of
more than two S-grades or one M-grade.

Duties Description Manage Agency Business Continuity and Disaster Recovery Planning
• Support the agency’s business continuity initiatives, including:
o Plan for emergency outages (IT, location, staff) that may affect critical business
functions.
o Ensure critical systems have complete plans in place for business continuity and disaster
recovery and that these plans are stored in the agency's business continuity software tool.
o Serve as the key representative on all agency-wide initiatives related to business
continuity and disaster recovery.
o Liaise with the Chief Information Office (CIO) on all joint areas of interest regarding the
functions of emergency preparedness, business continuity and disaster recovery.
o Oversee CIO’s disaster recovery plan and ensure regular testing and improvements, as
needed.
o Create and maintain a records management program for the agency’s staging kits,
including protection, retrieval and distribution of materials as needed.
o Educate all OSC staff to ensure they understand business continuity and disaster recovery
roles.
• Oversee the agency’s business continuity plans (BCPs) and recovery strategies including:
o Develop a work plan with all division management and their Business Continuity
Liaisons (BCLs) to provide clear BCP goals.
o Work with all divisions to ensure that their needs are addressed and that the plan is fully
understood, including hosting educational sessions as needed.
o Perform cost-benefit analysis as needed to help management make decisions regarding
competing priorities.
o Analyze BCPs to ensure they align with agency priorities.
o Use the agency’s software tool for BCP processing, metrics and compliance, for efficient
and accurate emergency planning.
o Direct the yearly testing of BCPs, to review BCP accuracy, reporting results and
recommendations along with improvement needs, to agency management and Internal
Controls, for risk evaluation.
• Work closely with the agency’s 100+ BCLs across all divisions, which includes:
o Oversee the BCLs BCP work and make suggestions for improvement, as needed.
o Using various techniques such as interviews, conferences, questionnaires and
observations, to help BCLs to create, maintain and mature their division's BCPs.
o Provide technical assistance to BCLs in implementing BCP processing in the agency’s
business continuity software tool.
o Provide one-on-one and group training as needed to ensure BCLs have the knowledge
and skills needed to perform their tasks.
Manage OSC’s Business Continuity Software
• Train in all levels of business continuity to obtain expert knowledge in the agency's business
continuity requirements and software needs.
• Train/maintain new and existing OSC users, providing technical guidance and direction for OSC
users, including documenting manuals, and presenting new functionality to OSC users.
• Create, update and manage agency-wide content, coordinating with OSC management and
partner divisions.
• Coordinate business continuity software vendor needs.
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• Facilitate any upgrades/updates to the software, including analyzing updates and planning and
managing agency-wide projects for any major changes.
• Analyze agency needs and procure new business continuity software, as needed.
• Plan and manage agency-wide projects to implement any new software.
Emergency Preparedness Unit General Activities
• Coordinate closely with the agency’s emergency management function and serve as backup for
this function, including onsite emergency planning and management, and agency-wide
emergency communications. Maintain the ability to perform these tasks both in the office and
from home.
• Keep informed of activities or changes that could affect the likelihood of an emergency, as well
as those that could affect response efforts and details of plan implementation. Stay up to date on
industry standards related to these functions.
• Create educational content for the Intranet, OSCtv, OSC Insider and other agency
communication methods regarding emergency preparedness, business continuity and disaster
recovery and work with bureau management and Web Unit to distribute this material.
• Available after hours on an as-needed basis to address emergency issues.

Additional Comments Knowledge, Skills, and Abilities: Please use the same competencies or KSAs provided to the
classification unit at the time the item was requested.
• Strong facilitation, communication (written and verbal), analytical and organizational skills
• Project management experience
• Detail oriented approach
• Highly independent and self-motivated
• Demonstrated ability to foster effective working relationships and partnerships
• Demonstrated ability to work with employees at all levels and differing types of work, exercising
professionalism, tact, diplomacy and confidentiality in all situations
• Knowledge of principles of emergency preparedness, business continuity and disaster recovery a
plus
• Experience with system development and management, database management, data analytics, or
similar is a plus
Telecommuting:
The Office of the New York State Comptroller (OSC) supports telecommuting where it is reasonable to
do so based upon the agency’s mission and operational needs. Generally, employees new to OSC will be
restricted from telecommuting for at least 8 calendar weeks. After the initial 8 calendar week restriction,
if an employee’s primary residence location, duties, and work performance are aligned with
telecommuting and operational needs they may be allowed to do so. Generally, OSC employees may
telecommute up to 5 days per pay period but may be approved to telecommute less.
Reasonable Accommodation:
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The NYS Office of the State Comptroller provides reasonable accommodations to applicants with
disabilities. If you need reasonable accommodation for any part of the application and hiring process,
please notify the Division of Human Resources at (518) 474-1924.
Equal Opportunity Employment:
The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and
perspectives. All employees are expected to contribute to a professional environment focused on self -
evaluation and improvement, as well as acceptance and support of coworkers.

Some positions may require additional credentials or a background check to verify your identity.

Name Meredith Holmquist

Telephone 5184741924

Fax (518)-486-6723

Email Address Jobs@osc.ny.gov

Address

Street Office of the New York State Comptroller, Division of Human Resources

110 State Street, 12th Floor

City Albany

State NY

Zip Code 12236

Notes on ApplyingSubmit a clear, concise cover letter and resume to https://www.osc.ny.gov/jobs/openings/office-services-manager/092454, no later than October 25, 2024.
Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy,
copy the link above and paste it into your web browser. Documents must be sent as unlocked and
accessible attachments.
Reference Item #08133-MLH on your cover letter for proper routing.
If you have questions about this vacancy, please contact this Division representative:
Division contact: Leah Boggs, lboggs@osc.ny.gov