Review Vacancy
TitleSenior Employment Security Clerk (Spanish Language) - Albany (NY HELPS)
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $41399 to $50884 Annually
Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, if they meet the below NY HELPS minimum qualifications.
NY HELPS Minimum Qualifications:
60 or more college semester credit hours and one year of full-time work experience in customer service; OR a high school diploma OR GED and two years of full-time work experience, one year of which must be in customer service.
*Customer service is being defined as: interacting with the general public where your primary responsibility is effectively communicating verbally to explain programs/services, policies, or procedures or resolve customer issues and/or problems.
Qualifying Experience may include call center agent, customer service representative, sales representative providing information, bank officer, or telemarketer.
Examples of Non-Qualifying Experience include receptionist, data entry clerk, cashier, retail clerk, bartender, wait staff, hair stylist, bus driver, or home health aide, etc.
Note: It is essential that you describe your qualifying education and/or experience as completely as possible on your application; your application should describe in detail the kind of service and information you provide to the general public. Omissions or vagueness may not be interpreted in your favor.
It is expected that employees hired under NY HELPS will have their non-competitive employment status converted to competitive status in the future, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
If Civil Service Eligible list(s) exist, they will be canvassed. You may also apply if you are eligible for appointment by one of the following qualifications:
To be considered for this position, a review of your state history may be needed. Please provide the last four digits of your social security number in your email response or on your resume. If you are not comfortable providing this information in your response, a representative from our office will contact you via phone.
55 B/C Qualifications:
This position is designated 55b/c and is subject to verification of applicant eligibility. Please provide a copy of your 55b/c letter when applying. You must meet the open competitive qualifications from the most recent examination announcement.
Reassignment Qualifications:
Current Department of Labor employees only, with at least one year of permanent, contingent-permanent, or 55b/c service in a Senior Employment Security Clerk (Spanish Language) if you have less than one year, you must be reachable on the current Senior Employment Security Clerk (Spanish Language) eligible list for this location if one exists.
70.1 Transfer Qualifications:
One year of permanent or contingent-permanent as a Grade 07 or higher determined to be similar by Civil Service.
70.4 Transfer Qualifications:
One year of permanent or contingent-permanent service as a Grade 07 or higher and a passing score on the Senior Employment Security Clerk (Spanish Language) exam. Note: Candidates must not have failed the most recent examination for this title.
Note: For all transfers noted, a comprehensive list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ .
Preferred Qualifications:
Ability to initiate and maintain relationships across a diverse set of stakeholders.
Duties Description Standard Duties:
As a Senior Employment Security Clerk (Spanish Language) assigned to DOL's Customer Contact Center, you would:
• Answer inquiries from the general public received through a variety of communication channels including telephone, e-mail, and web chat, regarding agency services and programs.
• Log inquiries and keep track of their status in order to ensure timely response and customer satisfaction.
• Work under the pressure of continuous public contact; you would conduct interviews with customers to obtain details of the information they are seeking.
• Have verbal and written communication with other Department staff in order to resolve customers inquiries.
• Be expected to provide high quality customer service.
• Use computer terminals for input and retrieval of information.
• Be expected to perform all these and other related duties in English and Spanish.
Additional Comments Candidates with no previous state service will begin at the starting rate of the salary range listed above.
To be considered for appointment you will be required to pass a Civil Service language exam to demonstrate proficiency in speaking, writing, and reading Spanish at a level that will ensure your ability to perform the duties of the position
If you are a current NYS employee and have questions regarding salary, please contact the Business Services Center (BSC): 518-457-4272, BSCHR@ogs.ny.gov.
Telecommuting/hours can be discussed during the interview.
We offer a comprehensive benefits package, including:
• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave
Our mission is to provide outstanding services to our customers—the workers and business that call New York home. We help New Yorkers find careers they will love. We build and support New York’s businesses. We empower and protect New York’s workers. To learn more about our mission and the exciting work of the DOL, please visit: https://dol.ny.gov/about-us
DOL is committed to fostering employee engagement and work-life balance. We offer telecommuting (up to 40%) and alternative work schedules to eligible employees. Our exciting training and development opportunities, including Coursera and our formal Employee Recognition Program allow us to develop, recognize, and celebrate our workforce.
Please note that specific benefits and programs may vary based on negotiating unit, current contract, length of State service, and program area.
Some positions may require additional credentials or a background check to verify your identity.
Fax EFax: 5184742871@fax.ny.gov
Email Address Labor.sm.personnel.UIRecruitment@labor.ny.gov
Address
Street Department of Labor/Personnel
Harriman State Campus, Building 12, Room 561
Notes on ApplyingAll candidates must submit a written resume and cover letter which clearly demonstrates how they meet the minimum qualifications for the position. These documents must be received by November 7, 2024 and submitted via email to Labor.sm.personnel.UIRecruitment@labor.ny.gov or mailed to the NYS Department of Labor, Personnel Bureau, Building 12, Room 561, State Office Campus, Albany, NY 12226. You must include, Vacancy ID#170275, Senior Employment Security Clerk (Spanish Language) – Albany, in the subject line of your email. Failure to do so may result in a delay of processing your application.
Candidates from diverse backgrounds are encouraged to apply. Department of Labor is an Equal Opportunity/Affirmative Action Employer committed to ensuring equal opportunity for persons with disabilities and workplace diversity.
New York State (NYS) is an equal opportunity/affirmative action employer. NYS Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity or prior conviction records, or prior arrests, youthful offender adjudications or sealed records unless based on a bona fide occupational qualification or other exception.
If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please contact: Department of Labor, Attn: Director, Office of Diversity, Equity, and Inclusion (ODEI), Building 12, Albany, NY 12226, Phone (518) 457-1984 and/or fax (518) 485-2575.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at response@oer.ny.gov.