NY HELPYes

AgencyVictim Services, Office of

TitleOffice Assistant 2

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $41399 to $50884 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany

StateNY

Zip Code12210

Minimum Qualifications Minimum Qualifications:

NON-COMPETITIVE MINIMUM QUALIFICATIONS:

You must have one year of clerical experience.

NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. In May 2024, if a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

COMPETITIVE MINIMUM QUALIFICATIONS:

Permanent: Permanent service in this title, or one year of permanent competitive or 55-b/c service in a title SG-7 or higher and otherwise eligible for transfer under Civil Service Law, or reachable on the current Civil Service eligible list for this title.

Provisional: Qualified employee of New York State with one year of permanent competitive or 55b/c service in an office assistant, clerical, or keyboarding title allocated to Grade 5 or higher. Qualifying titles are available at: https://www.cs.ny.gov/examannouncements/announcements/38687titles.cfm

52.7 Non-Competitive Promotion (NCP): To be eligible for NCP, candidates must be in the Office of Victim Services promotion field and have one year or more of permanent, contingent-permanent or 55 b/c service in one of the titles listed here:
https://www.cs.ny.gov/examannouncements/announcements/38687titles.cfm

Duties Description This position is a non-supervisory position in the Claims Processing Unit. Duties may include:

• Answer the Agency’s primary telephone lines;
• Design clerical processing procedures;
• Coordinate arrangements for Compensation Unit meetings, trainings, and other gatherings by reserving rooms, taking attendance, taking notes, and ensuring that appropriate materials and equipment are available;
• Manage all Agency mail;
• Respond to questions concerning the operation of the Unit or program area;
• Gather, compile, and prepare data from manual or automated files and other sources for various reports, publications, records, or other external or internal communications;
• Respond to ad hoc external and internal inquiries, both verbal and written;
• Manage hard copies of claim files;
• Barcode and scan claim-related documents;
• Send police report requests and print decision letters;
• Review forms and applications and make appropriate determinations;
• Monitor incoming Victim Service Portal claim applications and paper victim compensation claim applications on behalf of victims of crime;
• Monitor shared email inboxes for Claims Intake and Emergency Awards, taking appropriate action for each inquiry;
• Perform other job duties as assigned and assist with coverage in the unit.

Additional Comments Candidates from diverse backgrounds are encouraged to apply. OVS is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, and Inclusion Unit at DEI@dcjs.ny.gov or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Schuyler Younkin

Telephone (518) 485-6816

Fax (518) 457-4000

Email Address DCJSJobs@dcjs.ny.gov

Address

Street 80 South Swan Street

Alfred E. Smith Building

City Albany

State NY

Zip Code 12210

Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting #170325 on your cover letter.

DCJS was named to the Times Union’s list of 2017 through 2024 Top Workplaces as voted on by our employees.