Review Vacancy
TitleInsurance Fund Services Specialist 1/ Trainee 1/2 (NY HELPS)
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $47569 to $70034 Annually
Minimum Qualifications One year of permanent, competitive class service in a title eligible for transfer under Section 70.1 of the Civil Service Law. Eligible titles include, but aren’t limited to: Claims Services Representative Trainee 1, Policyholder Services Representative Tr 1; OR
• Associate’s degree or higher.
Duties Description Responsibilities include, but are not limited to:
• Under the general direction of an Insurance Fund Services Specialist 2, the employee will perform collection activities requiring regular contact with policyholders, insurance brokers, attorneys, accountants, collection agencies, and internal NYSIF departments.
• Employees respond to policyholders, brokers, accountants, attorneys, or internal NYSIF staff regarding cancellations.
• Interact with difficult customers and/or situations over the phone.
• Explain legal repercussions of cancellation and work to resolve problem.
• Reinstate policies when warranted and place into cancellation when payment agreements are neglected.
• Update credit indicators on policy accounts, research credit balance accounts and facilitate refund request.
• Work with Underwriters and Insurance Premium Auditors to ensure credit is proper and due.
• Conduct searches on refund recipients and coordinate with legal to address corporate changes.
• Process write-offs to accounts deemed uncollectable, process and/or adjust returned check fees, collection fees, and/or service fees, notify policyholders of adjustment.
• Research payments made to NYSIF that have not properly posted to an account and prepare written correspondence in response to inquiries or to notify policyholders of a collection issue.
• Handle policies under the “welcome back” program.
Additional Comments For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Fringe Benefits:
• Competitive Compensation.
• Future Career Growth Potential.
• Open and Supportive Team-Based Environment.
• Plentiful Vacation, Personal, and Sick Leave Accruals.
• Paid State and Federal Holidays.
• Full Medical, Vision, and Dental.
• Retirement Options.
• Public Student Loan Forgiveness (PSLF).
• Possibility of Telecommuting, Flextime, and Alternative Work Schedules.
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.
NYSIF Commitment to Diversity, Equity, and Inclusion
The New York State Insurance Fund (NYSIF) prioritizes and champions diversity, equity, and inclusion (DEI) throughout our agency. NYSIF provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category under federal, state, and local law. We believe that embracing our differences brings richness, new ideas and experiences to NYSIF, which energizes a creative and innovative work environment. We strive to foster a workplace where diverse individuals are able to participate fully in the decision-making process and have ample opportunity for advancement. We are committed to investing the necessary resources and attention to improving the engagement, retention, and promotion of the extraordinary talent we have.
Executive Order 31 commits New York State government to becoming a model employer for people with disabilities, increasing the participation of people with disabilities in state service and ensuring equal access to opportunities. NYSIF is proud to utilize best practices to recruit, hire, retain, and promote career advancement of individuals with disabilities. This includes special focus on current and prospective employees with the most significant disabilities, such as the use of supported employment, individual placement with support services, customized employment, the civil service sections 55/b and 55/c programs, internships, and job shadowing. If you are a person with a disability and wish to request that a reasonable accommodation be provided for you to participate in a job interview, please send an email to NYSIF’s Reasonable Accommodations mailbox at ra@nysif.com.
Some positions may require additional credentials or a background check to verify your identity.