Review Vacancy
AgencyTeachers' Retirement System
TitleSection Manager -Business Analysis, Quality Assurance & Decision Support Solutions
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitM/C - Managerial/Confidential (Unrepresented)
Salary RangeFrom $127734 to $143765 Annually
Duties Description Under the direction of an Assistant Manager of IT-Business Solutions, the Section Manager will plan, direct and coordinate the day-to-day activities of assigned staff and units which include our Business Analysis Solutions, Quality Assurance Solutions, and Decision Support Solutions teams. This encompasses all functions including, but not limited to, budgeting, personnel planning, technological strategies, supervision of daily operations, business continuity planning, customer service, quality assurance, supporting business processes and critical business solutions. This position will interact will all levels of employees at NYSTRS including significant interactions with the executive team, as well as the management teams of all the divisions and departments.
The duties of the Section Manager-Business Analysis, Quality Assurance & Decision Support Solutions include, but are not limited to, the following:
Oversee the department’s staff by communicating job expectations; planning, monitoring and appraising job results; coaching, counseling and disciplining employees
Manage resources effectively to fulfill business demands based on prioritization and organizational scheduling and roadmap planning
Maintain a quality workforce by overseeing and participating in the recruitment, selection, orientation and training of staff, as well as identifying and developing personal growth opportunities for staff
Maintain the organization’s effectiveness and efficiency by defining, delivering and supporting strategic plans for implementing business solutions within our business application portfolio
This includes collaborating closely with other IT units to ensure collective coordination for the success of tasks/projects
Partner directly with user departments to understand business needs, goals and priorities
Oversee quality assurance of applications to ensure accuracy, integrity and efficiency
Oversee decision support solutions to deliver key actionable information for our business stakeholders
Recommend information technology strategies within our business application portfolio by evaluating and anticipating requirements and identifying solutions. This will include close collaboration with other IT departments.
Accomplish financial objectives of the department by forecasting requirements and providing budgetary information as required for our business application portfolio
Maintain quality customer service by establishing and enforcing organizational standards and reaching out to customers to understand their needs and to communicate IT issues
Work closely with the Manager of our Applications Architecture and Process Management section to ensure our solutions align with our application standards for design, reliability, security, and are aligned with our business objectives
Minimum Qualifications A bachelor’s degree in computer science, data science, mathematics or a related field, and 3 years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; OR
An associate degree in computer science, data science, mathematics, or a closely related field, and 4 years of experience at the supervisory level in Information Technology, including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization; OR
Five years of experience at the supervisory level in Information Technology including oversight of budgeting, planning, and personnel matters for multiple units within an Information Technology organization.
The ideal candidate will have experience leading the following:
The development, configuration and support of a market leading ERP solution.
A team responsible for providing data-drive insights and analysis to support organizational decision-making.
A team responsible for application quality assurance including developing and implementing testing strategies and setting guidelines for quality assurance testing and software debugging
A project team consisting of staff from multiple departments, coordinating their efforts and communicating progress to stakeholders and management
Additionally, the ideal candidate will also demonstrate the following competencies:
Proficiency in facilitating meetings to elicit requirements from stakeholders at all levels of an organization
Communicating IT operational activities and issues to various groups of stakeholders, as well as management and executive staff
Overseeing subordinate staff by communicating job expectations, planning, monitoring and appraising job results, coaching, counseling and disciplining employees, and initiating, coordinating and enforcing policies and procedures
Managing and participating in the recruitment, selection, orientation and training of staff, identifying and developing personal growth opportunities for staff, and maintaining a safe and secure work environment for staff
Advanced organizational and analytical skills with a strong ability to solve problems
Progressive leadership, communication, and interpersonal skills
Proficiency in use of Microsoft Office products which include Excel, PowerPoint and Word
Ability to use various application tools to query data
Commitment to providing exceptional customer service
Additional Comments We do not accept resumes sent via email. Please visit our applicant portal and apply directly to the posting. You may locate the applicant portal by copying and pasting the following link into your browser: https://www.nystrs.org/careers/job-opportunities/.
Some positions may require additional credentials or a background check to verify your identity.
Email Address recruitment@nystrs.org
Address
Street 10 Corporate Woods Drive
Notes on ApplyingWe do not accept resumes sent via email. Please visit our applicant portal and apply directly to the posting. You may locate the applicant portal by copying and pasting the following link into your browser: https://www.nystrs.org/careers/job-opportunities/.