NY HELPNo

AgencyGeneral Services, Office of

TitlePublic Information Specialist 1 (Digital Content) - VID 197938

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County To Be Determined

Street Address TBD

City TBD

StateNY

Zip Code12242

Duties Description The NYS Digital Service is a team of strategists, product managers and technologists working with agencies to streamline and improve the digital experience across New York State. We strive to create a community that works together to provide programs and services to New Yorkers in an efficient and user-friendly way.

The NYS Digital Service team at the Office of General Services (OGS) seeks a creative professional to serve as Product Strategist. The Public Information Specialist 1 (Digital Content) will function as Product Strategist to support the Operations and Measurement team. They will assist with customer experience measurement, digital first standards and other assigned agency projects.

Key Responsibilities:
? Embed Digital First Standards in all work including guiding agencies, supporting training and the creation of toolkits
? Evaluate websites against Digital First Standards, making recommendations for iteration and improvement
? Define outcomes, establish KPIs, and track progress to measure impact and success
? Collaborate with technologists, designers, content strategists, UX researchers, and project teams to ensure product delivery is supported by data
? Leverage analytics and feedback loops (e.g. survey, performance data, usability testing) to continuously refine digital initiatives
? Use data from various sources to identify patterns and trends and present reports to various stakeholders
? Generate and deliver reports that highlight data insights derived from survey and performance data to the team regularly

Operational Needs:
• Travel may be required (approximately 5%), including during evening and weekends, depending on mission and assignment.
• This position may require routine evening and weekend work, as well as some travel on occasion between Albany and NYC.
• Possession and maintenance of a valid Driver’s License issued by the NYS Department of Motor Vehicle is required or otherwise demonstrate the capacity to meet the transportation needs of the job.

Location: Various job locations are available in Albany, NY or New York, NY. Please indicate your preferred location when applying.

Downstate Adjustment = $4,000.

Minimum Qualifications Six years of experience* in public relations, social media, and digital communications.

*Substitutions: A degree in Communications, English, Public Relations, Social Media, Digital Communications, or a similar degree may substitute for experience as follows:
• Associates degree: Two years of required experience
• Bachelor’s degree: Four years of required experience
• Master’s degree: Five years of required experience

Preferred Qualifications:
The preferred candidate will possess an understanding of digital technologies and trends and exhibit superior communication and interpersonal skills.
• Experience providing user advocacy and design expertise across all stages of design, from research and discovery, through implementation, QA, and post-launch optimization.
• Demonstrated track record of delivering high-value products through strong partnership with cross-functional team members.
• Demonstrated experience using design and prototyping software (UXPin, Invision, Photoshop, Illustrator, etc.).
• Experience disseminating complex government processes and transactions across all digital mediums (web, social, applications) and ensuring online usability and comprehension for topics such as health, procurement, contracting, finance, licensing, or regulations.
• Familiarity with creating designs using a design system.
• Proficiency in Google website analytics.
• Proficiency in WCAG 2.0, 2.1, 2.2 / Section 508 compliance.
• Familiarity using HTML, CSS, and JavaScript.
• Have a passion for improving the experience people have with the government, and a deep knowledge of various user-research methods and creating UX design deliverables.
• Forward-thinking, data-driven professionals who have a working knowledge of digital strategy, customer experience, service design, roadmap planning and outcome measurement best practices.
? A strategic mindset grounded in best practices for digital products with an emphasis on successful user outcomes
? Experience with digital analytics data and performance KPIs
? Excellent collaboration and communication skills across multidisciplinary teams
? Familiarity with digital tools and frameworks, such as writeframes and journey maps
? Ability to simplify complex services into intuitive, user-centered products
? Ability to collaborate with others and work within a fast-paced environment
? Creative thinker with strong communication and problem-solving skills

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/SP

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease submit a resume and cover letter detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.