Review Vacancy
AgencyInformation Technology Services, Office of
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $86681 to $109650 Annually
Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.
Under the direction of Manager of Information Technology Services 1, SG-27, within the Dedicated Support Division, Worker’s Compensation Board (WCB), for the Office of Information Technology Services, the Technical Analyst 1 Cloud Solutions (Project Assistant, SG-NS) will be responsible for overseeing staff members consisting of both employees and consultants. The incumbent will be a Manager over Azure environments for the OnBoard web application system and on-premises WCB servers and oversee deployments on all these environments. They will be overseeing the day-to-day support for the critical operations of these systems as well as managing the intake of new project and enhancement to this and related systems.
Specific duties include, but are not limited to the following:
• Oversee and support cloud hosted environments and related technologies.
• Triage, resolve, and communicate status of production issues and analyze system enhancement requests.
• Provide operational support and facilitate DevOps developers with their deployments and management of Azure and on-premise platform environments. They will need to be proficient with the following tools and technologies: .NET, NodeJS, NPM, Docker, Kubernetes, Terraform, PowerBuilder, UC4, administration of a Client/Server environment, GIT, Azure DevOps, Microsoft Power Shell.
• Provide technical expertise and oversight for WCB applications/forms including assistance with system analysis and developing system specifications.
• Evaluate proposed technical solutions for their ability to meet operational requirements.
• Perform all supervisory responsibilities and exhibit the ability to mentor and facilitate the personal growth of subordinates.
Minimum Qualifications Non-competitive: Five (5) years of *information technology experience, one (1) year of which must be within the appropriate specialty**
*Substitutions: Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience. Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.
Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience. Any bachelor’s degree substitutes for two years of general information technology experience.
Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.
**Specialty includes experience within one or more of the following information technology disciplines: artificial intelligence, cloud solutions, human centered design, product management, quality assurance, rapid application development, robotic product management, geospatial information services.
Preferred Qualifications:
• Ability to diagnose application issues and decide what can be done with low code instead of traditional coding.
• Intuitive understanding of turning ideas into working applications using a drag-and-drop visual environment.
• Familiarity with pre-built templates, drag-and-drop visual interface, and entity builder.
• Basic knowledge of Microsoft Dynamics, SQL, HTML 5, PHP, .NET, C#, CSS, JavaScript, and general Web 2.0 techniques.
• Proven experience as a Software Analyst or similar role in software development, familiar with Agile or Scrum methodologies.
• Strong analytical, problem-solving, and troubleshooting abilities with attention to detail.
• Proven experience with low-code platforms such as OutSystems, Mendix, or Microsoft Power Apps.
• Strong understanding of software development life cycle (SDLC).
• Proficiency in designing and optimizing business process workflows.
• Experience with database management and integrations with external systems.
• Proficient in debugging and testing to ensure application quality.
• Knowledge of best practices and coding standards in software development.
• Excellent documentation skills, including technical specifications and user guides.
• Ability to work collaboratively in a team environment.
• Familiarity with Agile methodologies.
• Excellent communication skills for gathering requirements and training end-users.
• Understanding of data protection and security policies.
• Ability to adapt to new features and updates on low-code platforms.
• Experience with performance monitoring and optimization of applications.
• Ability to manage regular maintenance and updates to applications.
• Strong coordination skills to work with IT and security professionals, as well as other developers and departments.
Please Note:
• Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.
• Appointment to this position is not final until all agency approvals have been granted.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.