Review Vacancy
TitleState EMS Compliance and Conduct Unit Investigator (Health Systems Specialist 1 EMC) (NY HELPS) - Multiple
Occupational CategoryOther Professional Careers
Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)
Salary RangeFrom $66951 to $85138 Annually
Appointment Type Contingent Permanent
Duties Description The Compliance and Conduct Unit Investigator (Health Systems Specialist 1 EMC) conduct investigations, licensing evaluations, and field inspections of EMS agencies, training programs, and certified providers to ensure compliance with Article 30 of the Public Health Law and related regulations. Investigators perform on-site surveys, evaluate operational and clinical performance, and review allegations involving EMS personnel or organizations. The role requires strong analytical, communication, and documentation skills to ensure findings are objective, evidence-based, and aligned with Division standards.
While not routine, this position may also be called upon to support or respond to emergency operations or significant incidents, providing subject matter expertise and operational support consistent with the Division’s emergency management responsibilities. Working under direct supervision, the Investigator plays a critical role in safeguarding patient care, sustaining regulatory integrity, and ensuring the reliability and readiness of New York State’s EMS system.
MAJOR FUNCTIONS AND ASSOCIATED DUTIES
Inspections and Compliance Reviews: Conducts on-site surveys of EMS agencies and training programs to assess compliance with state laws, regulations, and operational standards; reviews records, observes field operations, and documents findings; prepares inspection reports and recommends corrective actions or licensing determinations.
Investigations and Enforcement: Performs investigations into complaints or allegations of misconduct involving EMS providers or agencies; collects evidence, conducts interviews, and prepares investigative summaries and recommendations; coordinates with legal counsel, regional EMS councils, and law enforcement as appropriate.
Emergency Response and Field Support: Provides on-scene assessment, field intelligence, and coordination support during public health emergencies and disaster activations; operates assigned response vehicle and communication systems to relay situational updates to the Division’s operations centers.
Documentation and Reporting: Prepares detailed case reports, statements of deficiency, and corrective action plans; maintains case files and electronic records in accordance with Division and audit standards; ensures accuracy and confidentiality in all documentation.
Administrative Support and Coordination: Assists with scheduling, workload coordination, and quality control; supports policy development, peer mentoring, and cross-functional projects; participates in training and staff development activities to enhance unit effectiveness.
Minimum Qualifications Non-Competitive Candidates: New York State DOH Emergency Medical Technician-Basic (EMTB), or Advanced EMT – Intermediate (AEMT-I) certification AND four years of administrative experience in an EMS program including work as a professional EMS planner; county or regional emergency medical administrator/coordinator, administrator or officer position with an ambulance squad, or EMS educator or trainer.
Substitution: EMS experience in an ambulance service, or advanced life support first response service, may be credited on a month-to-month basis for up to two years of the required experience. College study may be substituted for up to 2 years of the required experience at the rate of 30 credit hours for 1 year of experience.
Preferred Qualifications: Certifications / Licenses: Current New York State DOH EMT, AEMT, EMT-CC, or Paramedic certification (required); Incident Command System (ICS) training: ICS-100, ICS-200, ICS-300, IS-700, IS-800.
Experience: At least 4 years of experience in EMS operations, compliance, healthcare administration, or emergency management; Experience conducting investigations, audits, or inspections in a regulated environment preferred.
Knowledge / Skills / Abilities: Comprehensive understanding of EMS laws, regulations, and operational standards; Proficiency in case documentation, data systems, and report writing, Ability to communicate findings clearly to EMS agencies, legal staff, and the public; Strong organizational, analytical, and interpersonal skills; Ability to interpret policies and apply sound judgment in sensitive situations.
Additional Comments Health Emergency Management Statement: All Division of State Emergency Medical Services staff are expected to participate in emergency management activities as part of their roles. While not all positions require regular deployment to disaster sites, all employees may be subject to 24/7 recall for emergency operations. This may involve irregular work hours, duties outside of the official position description, and assignments at locations other than the designated duty station. Travel in support of emergency operations may be extensive (lasting from days to weeks), with little advance notice, and may involve relocation to sites with physically demanding and challenging operational conditions.
This position is part of the NYS HELPS program. No examination is required.
This position may require travel throughout New York State including overnights to areas not served by public transportation.
We offer a work-life balance and a generous benefits package, worth 65% of salary, including:
• Holiday & Paid Time Off
• Public Service Loan Forgiveness (PSLF)
• Pension from New York State Employees’ Retirement System
• Shift & Geographic pay differentials
• Affordable Health Care options
• Family dental and vision benefits at no additional cost
• NYS Deferred Compensation plan
• Access to NY 529 and NY ABLE College Savings Programs, and U.S. Savings Bonds
• And many more...
The NYS Department of Health is committed to making New York a safer, healthier, and more equitable place to live. Understanding health equity, social determinants of health and health disparities is critical to accomplish our goal of eliminating health disparities. For more information on the NYS Department of Health’s Mission, Vision, Values and Strategic Plan, please visit: https://health.ny.gov/commissioner/index.htm
If you require reasonable accommodation to complete a job application, a job interview or to otherwise participate in the hiring process, please contact by phone 518-486-1812 or email doh.sm.reasonable.accommodation@health.ny.gov to make a request.
NYS Department of Health does not participate in E-Verify and does not sponsor visa applications.
For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.
Some positions may require additional credentials or a background check to verify your identity.
Name Human Resource Management Group
Email Address resume@health.ny.gov
Address
Street RM 2217, Corning Tower Building, ESP
Notes on ApplyingPlease submit your resume and cover letter through the online portal using the link below:
https://apps.health.ny.gov/pubpal/builder/survey/EMS029.2511
Alternatively, resumes and cover letters may also be submitted by:
Mail to: Human Resources Management Group, PC/HSS1(EMC)/MULTI, Rm 2217, Corning Tower Building, Empire State Plaza, Albany, NY 12237-0012
Fax to: (518)473-3395