Review Vacancy
AgencyInformation Technology Services, Office of
TitleAssistant Director Information Technology Technical Services 1 - 10638
Occupational CategoryI.T. Engineering, Sciences
Bargaining UnitM/C - Managerial/Confidential (Unrepresented)
Salary RangeFrom $127507 to $160911 Annually
Appointment Type Contingent Permanent
Duties Description The Assistant Director Information Technology Technical Services 1, M-4, will be responsible for directing, architecting, managing, and leading ongoing mission-critical initiatives related to the design and deployment of cloud network connectivity. This role will support cloud network connectivity for dozens of NYS agencies and their applications to/from/within Microsoft Azure, Amazon Web Services, Google Cloud Platform, Oracle Cloud Infrastructure, IBM Cloud, and multiple NYS data centers. The candidate will utilize their vast experience in physical, virtual, and cloud network technologies to achieve project objectives and train junior staff. Job duties include but are not limited to the following:
• Manage senior cloud network staff ensuring staff is utilizing best practices of management, installation and troubleshooting;
• Act as the technical lead for all cloud networking initiatives and oversee major projects and mission-critical initiatives in cloud networks, including design, implementation, and testing;
• Manage and lead in the orchestration of multi-discipline technologies for the resolution of complex problems; communicate with technology and business leaders for problem resolution and make recommendations for system enhancements as required;
• Responsible for escalation within CTO informing upper management of SEV 1 issues, ETA on resolutions, as well as root cause analysis;
• Provide 24x7x365 on-call network support for advanced troubleshooting, escalation and ticket resolutions on a rotating basis;
• Manage the design, deployment, and maintenance cloud networking infrastructure in AWS, Azure, and GCP to support new and existing NYS agency application deployments in the cloud;
• Manage the design, deployment, and maintenance network virtual appliances as needed including Arista CloudEOS and Palo Alto PAN-OS with integrations into CSP network infrastructure (GCP NCC, AWS TGW Connect, etc.);
• Manage the design and implementation of on-prem to cloud connectivity solutions as required by application needs in collaboration with ISO and network/application architecture teams;
• Work with Security teams on audits and ensure policies are adhered to;
• Collaborate and troubleshoot with direct cloud connectivity providers to develop solutions and solve problems;
• Provide in-depth analysis on network performance using monitoring tools such as Zenoss, Splunk, Palo Alto Panorama, Arista Cloud Vision as a Service, NfSen, Ixia, Gigastor, Wireshark, etc.;
• Ensure that network availability of cloud environments is maximized by overseeing Change Control procedures, code upgrades, network monitoring, installations, moves and changes, and troubleshooting complex issues;
• Oversee network monitoring to ensure maximum network availability;
• Participate in network performance analysis, training, and capacity planning;
• Document all design and implementation work using Microsoft Visio;
• Participate in knowledge transfer and training sessions with junior staff; and
• Occasional travel may be required.
Preferred Qualifications:
• Proven ability to work independently and as a team member
• Proven ability to lead teams and develop cloud network engineers
• Proven analytical, problem solving, organizational and time management skills
• Good communication (written and oral) and interpersonal skills
• Good organizational, multi-tasking, and time-management skills
• Expert AWS network infrastructure: VPCs, subnets, security groups, route tables, VPGs, Transit Gateway, NACLs, load balancers, peering, logging, alerting, and troubleshooting
• Expert Azure network infrastructure: VNets, subnets, NSGs, route tables, VNGs, load balancers, logging, alerting, and troubleshooting
• Expert GCP network infrastructure: VPCs, subnets, firewall rules, VPC routing, Cloud Router, CloudVPN, CloudNAT, load balancers, private service connections, logging, alerting, and troubleshooting
• Working knowledge of CSP application platforms and their networking requirements (Kubernetes engines/services, ASE, serverless, etc.)
• Proficiency with Cloud Shell in all platforms for data extraction and reporting at scale
• Proficiency in layer 3 routing including Border Gateway Protocol (BGP), VRFs, route maps, redistribution, NAT, subnetting, etc.
• Proficiency in Arista CloudEOS including routing, tunnels, upgrades, logging, and monitoring
• Proficiency in Palo Alto PAN-OS including security policies, NAT policies, zones, routing, tunnels, upgrades, logging, and monitoring
• Proficiency in IPSec and MACsec encrypted transport for cloud connectivity across carrier networks and the Internet
• Proficiency in Domain Name System (DNS) and managing split-brain public/private resolution designs
• Experience supporting CSP dedicated connectivity (AWS DirectConnect, Azure ExpressRoute, GCP Interconnect)
• Experience working with Telco carriers to troubleshoot circuit connectivity problems
• Experience working with monitoring and packet capture/analysis tools such as Zenoss, Splunk, Palo Alto Panorama, Arista Cloud Vision as a Service, NfSen, Ixia, Gigastor, Wireshark, etc.
• Proficiency in Microsoft Visio for solutions documentation
Minimum Qualifications One year of permanent competitive services as an Assnt Dir Information Technology Technical Services 1 OR in a position at G-29/M-3 or higher deemed administrative under Section 52.6 of Civil Service Law OR in a title eligible for transfer under Section 70.1 of Civil Service Law. The transfer cannot be a second consecutive transfer resulting in advancement of more than two salary grades.
Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title in order to be list appointed.
Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.
Some positions may require fingerprinting.
Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.
If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.
to permanent non-competitive and the official probationary period will begin.
Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development
Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost
Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.
The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.
Some positions may require additional credentials or a background check to verify your identity.
Email Address PostingResponses@its.ny.gov
Address
Swan Street Building, Core 4, Floor 1
Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.