NY HELPYes

AgencyNYS Gaming Commission

TitleOffice Assistant 2, Customer Service - NY HELPS

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Schenectady

Street Address 354 Broadway

City Schenectady

StateNY

Zip Code12305

Duties Description Under the general direction of an Office Assistant 3, Customer Service Lead, the incumbent will be primarily responsible for correspondence, clerical support, processing claims, and answering phones as a part of the customer service effort in the Prize Payments Unit at Lottery Headquarters in Schenectady.

Specific duties include, but are not limited to, the following:

• Prepare all correspondence including approval/denial of various security investigated claims, missing claim documentation, denial of a suspect voucher and various customer responses.
• Prepare notices of previously paid claim information for retailer account adjustments.
• Maintain excel spreadsheets of previously paid claims, retailer holds, suspect voucher claims, and security holds.
• File and maintain all jackpot winning tickets.
• Process claims flagged for special handling including retailer holds, lapsed tickets, previously paid vouchers, and missing information.
• When applicable, put tickets on hold per security, void/reissue checks, submit paperwork to Finance for SSN changes and issue stop payment requests.
• Process all manual checks for promotional drawings.
• Provide support for the Schenectady Customer Service Center, when needed.
• Date stamp and open daily mail.
• Review any correspondence that may accompany daily mail and forward to appropriate individual/unit for resolution.
• Prepare claims for validation.
• Validate claims using the New York Lottery Prize Payment System.
• Assist with office phone coverage, including answering inquiries from the public and other units.
• Assist with monthly annuity payments.

Minimum Qualifications Permanent Qualification: Candidates must currently be a permanent Office Assistant 2 Customer Service OR be reachable for appointment on the current Office Assistant 2 Customer Service eligible list.

OR

Transfer Qualification: Candidates must currently be a permanent New York State employee eligible for transfer under Section 70.1 of the Civil Service Law.

OR

Open to the Public: Minimum Qualifications: One year of experience where most work time is spent performing various communication tasks centered on customer service, and primarily, but not exclusively, deal with the general public.

NY HELPS: This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply and complete a probationary period.
At a future date, (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an open examination. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

Additional Comments Prohibition against Playing and Wagering:
Commission employees and family members residing in their households are prohibited from purchasing Lottery tickets or claiming Lottery prizes. Commission employees are prohibited from wagering upon any horse racing, commercial gaming, video lottery gaming, Indian gaming, charitable gaming activities, interactive fantasy sports, and mobile sports wagering within the State. To avoid any appearance of impropriety of conflict of interest, Commission employees will be prohibited from all aspects of promoting, operating, and playing in any charitable gaming, which includes bingo and games of chance such as raffles, whether the organization conducting the game is required to be licensed by the Commission. The prohibition placed upon each Commission employee from assisting with any charitable gaming does not apply to the employee's family unless the employee thinks it presents a conflict of interest related to his or her job duties. Commission employees must also avoid any outside activities that could interfere or be perceived to interfere with their job duties.

Pre-Employment Restrictions:
The law that established the Commission (specifically, Section 107 or the Racing, Pari-mutuel Wagering and Breeding Law) prohibits any person from being employed by the Commission if, during the period commencing three years prior to employment, such person held any interest in, or employment by, any corporation, association or person engaged in gaming activity with the State.

The NYS Gaming Commission is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

Employees that are new to New York State employment in positions such as competitive, non-competitive and other grade positions, the annual salary is the hiring rate “i.e. starting rate” of the position. All salaries are subject to the approval of the Office of the State Comptroller.

We offer a comprehensive benefits package, including:

• 13 paid holidays, 5 personal days, and a minimum of 13 vacation days per year
• Paid sick leave (CSEA and PEF employees- 13 days; M/C employees- 8 days plus free enrollment into the Income Protection Program for short-term and long-term disability coverage).
• Choice of several affordable and competitive health insurance plans
• Dental and vision insurance plans at no additional cost
• Membership in the NYS Employee’s Retirement System
• NYS Deferred Compensation Investment Plan
• Eligibility to apply for Public Service Loan Forgiveness (PSLF) (full-time employees)
• Eligibility to apply for tuition reimbursement for qualifying employees and courses
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources

Telephone

Fax 518-388-3368

Email Address HRrecruitment@gaming.ny.gov

Address

Street 354 Broadway

City Schenectady

State NY

Zip Code 12305

Notes on ApplyingEmail submissions are preferred. The job title and vacancy number should be indicated in the subject line.

Please send your cover letter and resume in Word or PDF format. We are unable to open documents from Google Docs, Google Drive, OneDrive and/or "the Cloud".

Please indicate your current Civil Service title (if applicable) and clearly indicate how you meet the minimum qualifications for this position.

Your Social Security Number may be required to confirm your eligibility.