NY HELPYes

AgencyCannabis Management, Office of

TitleProgram Specialist 1 (Cannabis) - VID 207550

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $53764 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 1220 Washington Ave

City Albany

StateNY

Zip Code12226

Duties Description Reporting to a Program Specialist 2 (Cannabis), the Program Specialist 1 (Cannabis) position will be responsible for leading software development and implementation projects for the Customer Service Team, acting as a liaison with IT, other units within Office of Cannabis Management, and external agencies. The role also involves oversight and training on new systems, including testing, process creation, and access management. In addition, the selected candidate will be responsible for drafting communications, analyzing, reviewing, and preparing data, as well as performing a full range of supervisory and customer service duties for adult use and medical cannabis stakeholders.

Duties include, but are not limited to:
• Lead in the development and training efforts of new software to support the Customer Service Team, including but not limited to Salesforce implementation.
• Liaise with IT and lead system development, to create and perform User Acceptance Testing (UAT) plans, grant access, create process flows, and train staff.
• Analyze, review, and prepare data to provide metrics to both internal and external stakeholders.
• Collaborate with agency staff in the review of incident reports, correspondence, and knowledge-based materials to ensure accurate and consistent messaging.
• Draft and respond to inquiries from internal and external stakeholders both verbally and in writing.
• Monitor communications to assess needs, identify trends and gaps in communication throughout the agency, and use that information to draft responses to FAQs, develop knowledge-based language for shared mailbox responses and propose updates to the information listed on the agency’s website and social media platforms.
• Liaise with the Office of Children and Family Services call center to review and update scripting for all level 1 calls as needed.
• Develop and review standard operating procedures, update as needed to ensure compliance with changes to laws, regulations, and policies.
• Monitor daily workflow for the customer service team, and train staff as needed.
• May perform the full range of supervisory responsibilities.
• Perform other duties and special projects as required.

Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)* and applicants must meet the following minimum qualifications to be considered for this position:

This title includes a traineeship opportunity and applicants will be appointed to the appropriate level** based on their experience and education.

Requirements: Experience where your major job responsibilities included one of the following: accounting and auditing; investigating and/or inspecting regulated entities and facilities; interpreting and explaining policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals; policy analysis and research; surveillance; quality assurance that included evaluating whether projects met/are meeting requirements that included risk assessment; providing professional level economic development products or services; community outreach which included vulnerable populations; negotiating and/or approving contracts or agreements with suppliers, distributors, federal or state agencies, or other administrative control processes.

**Program Specialist 1 Cannabis traineeship level requirements:
• Program Specialist Trainee 1 Cannabis (equated to SG-14): Four years of experience.
• Program Specialist Trainee 2 Cannabis (equated to SG-16): Five years of experience.
• Program Specialist 1 Cannabis, SG-18: Six years of experience.

Substitution: An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

OR

Current New York State employee with one year or more of qualifying permanent service in a position eligible for transfer under Section 52.6 of the Civil Service Law.

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments • Travel may be required (approximately 10%), including during evening and weekends, depending on mission and assignment.
• Possession and maintenance of a valid Driver’s License issued by the NYS Department of Motor Vehicle is required, or otherwise demonstrate the capacity to meet the transportation needs of the job.

*There is no examination required for appointment to a NY HELPS position. Candidates hired via NY HELPS will be appointed on a permanent non-competitive basis and will begin a probationary period.

At a future date (within one year of permanent appointment), it is expected that NY HELPS employees will have their non-competitive employment status converted to competitive status, without having to take an exam. Employees will then be afforded with all the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

The Office of Cannabis Management (OCM) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants for all communities to apply. For a full version of OCM’s EEO/AA statement and benefits of joining OCM, please visit: About | Office of Cannabis Management (ny.gov).

NOTE ON TELECOMMUTING: Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/KE

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

31st Floor Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.