NY HELPYes

AgencySUNY Brockport

TitleAdministrative Assistant 1/Trainee- Undergraduate Admissions- NY HELPS

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $47695 to $47695 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Monroe

Street Address 350 New Campus Drive

City Brockport

StateNY

Zip Code14420

Duties Description The Administrative Assistant 1 will be responsible for answering and triaging all calls to Transfer Services and responding to voicemail when necessary. This individual will also triage the department email account and provide answers when possible. They will support the transfer credit evaluation workflow by processing degree audits and mail files, and by completing the transcript input process for all undergraduate student types. They will also hire, train, and supervise student employees in Transfer Services.

JOB FUNCTIONS
Essential Functions:

Serves as primary input specialist for degree audits, mail files, and credit evaluations and act as first stop for student questions
Triages and responds to office emails and phone calls
Supervises team of student employees through hiring, orientation, scheduling, and training
Files documents pertaining to the credit evaluation process to a student’s profile
Runs reports in Banner, when necessary
Supports the Office of Transfer Services with various responsibilities as needed.

Minimum Qualifications Minimum Qualifications:
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

For the duration of the NY HELPS Program, this title maybe filled via a noncompetitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPs will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPs title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS (NY HELPS):
Two years of experience in administrative support, which includes use of office software (e.g., email, work processing), provision of customer service, business writing, and/or office administration.
In lieu of two years of experience, certification (e.g., IAAP Certified Administrative Professional) or associate's degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology, may be substituted.

COMPETITIVE MINIMUM QUALIFICATIONS (NON-NY HELPS):
Candidates must have permanent appointment in an Administrative Assistant 1 New York State classified position (or be eligible for a 70.1 transfer) or be reachable for appointment on the current NYS Civil Service eligible list for Administrative Assistant Trainee 1, Full Time - Brockport location.
OR
Transfer eligible candidates who have completed one year of service in title are eligible to transfer into the Administrative Assistant Traineeship, up to a two-salary grade jump, at the first level, second level OR full title, dependent on what coursework they have completed.

Email Ezgi Erdogan in the Office of Human Resources
at eerdogan@brockport.eduwith any questions regarding the Traineeship.

Preferred Qualifications:

Works proficiently with Microsoft Word, Outlook, Access, and Excel
Experience working with Slate, Degree Works, and Banner 9
Possesses good interpersonal and communication skills
Ability to multi-task and prioritize work
Ability to communicate basic information clearly and politely by telephone and in person
Ability to work in a team environment
Ability to work with a culturally diverse population

Additional Comments Application Instructions:
This position is not eligible for visa sponsorship.

Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by January 31, 2026.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Some positions may require additional credentials or a background check to verify your identity.

Name Ezgi Erdogan

Telephone 15853955135

Fax

Email Address eerdogan@brockport.edu

Address

Street 350 New Campus Drive

City Brockport

State NY

Zip Code 14420