Review Vacancy
AgencySUNY System Administration
TitleProgrammer Analyst (Solutions Administrator)
Occupational CategoryOther Professional Careers
Bargaining UnitPSNU - Professional Services Negotiating Unit (UUP)
Salary RangeFrom $50000 to $56000 Annually
Duties Description Provides technical support and administration for server infrastructure, cloud services, and enterprise applications within SUNY System Administration. Assists with Level 2 and 3 technical support while developing expertise in server administration, Office 365/Azure environments, and enterprise systems. Contributes to infrastructure projects and maintains system documentation.
Duties and Responsibilities:
Server Administration:
- Assists with Linux and Windows Server operating system administration
- Supports applications for System Administration and SUNY campuses
Performs standard support operations including:
- Server patching
- LAN account creation
- File share management
Develops familiarity with various server operating systems:
- Windows
- Linux
- AWS cloud hosting
- Azure cloud hosting
Azure/Office 365 Administration:
- Provides support for Office 365 and local hosted Exchange servers
Manages and supports core Office 365 services:
- Email systems
- Teams
- OneDrive
- SharePoint
- File Sharing
- Microsoft Defender
- Assists with Azure platform administration
- Develops proficiency in O365 platform support
- Aids with security configuration for Azure and O365 resources
Technology Solutions Support:
Delivers 2nd and 3rd level technical support for:
- System Administration offices
- SUNY Campuses
- Department-specific services
- Familiarizes with SSII process and troubleshooting procedures
Maintains documentation in TDX knowledgebase for:
- End user reference
- OIT staff procedures
- Logs all incidents and requests in TDX System
Technology Solutions Projects:
Participates in departmental projects including:
- New product deployments
- Computer rollouts
- Server deployments/migrations
- Service migrations (e.g., ITEC Zen environment transition)
- Assists with implementation of new technologies
Minimum Qualifications Minimum Qualifications:
- Associate's degree in Information Technology or related field
- Additional relevant experience may substitute for degree
- 0-2 years of technical support experience
- Basic troubleshooting abilities
- Strong customer service orientation
- Proficiency with Microsoft Office Suite
- Basic understanding of computer hardware and software
- Ability to follow established procedures
- Good communication skills
- Basic documentation abilities
Preferred Qualifications:
- Bachelor's degree in related field
- Experience with help desk ticketing systems (TDX)
- Basic knowledge of audio/visual equipment
- Experience in educational environment
Familiarity with:
- Windows operating systems
- Basic networking concepts
- Standard office equipment
- Microsoft Azure
- Amazon Web Services
Additional Comments Additional Information:
- Must be currently authorized to work in the United States on a full-time basis. VISA sponsorship is NOT available for this position.
- Salary is dependent on a variety of factors, including but not limited to, experience, education, training, and certifications. The range for this position is $50,000-$56,000 annually.
- State Title: Programmer Analyst (SL-2) and is part of the United University Professions Union.
- Excellent Benefit Package which includes: NYS health insurance, free dental and vision coverage, competitive retirement options, tuition assistance, parental leave at full pay, and generous vacation, sick, and holiday time. Generous amount of time off: 13 days of paid holidays per year; 15 days of vacation and 15 days of sick time accrued for the first year of employment. Then increases thereafter. Please see our UUP benefits summary for additional information: https://www.suny.edu/media/suny/content-assets/documents/benefits/benefit-summaries/UUP-FT-Benefits-at-a-Glance.pdf
- This position will be based in Albany, NY.
SUNY System Administration Benefits:
SUNY System Administration provides an outstanding and comprehensive benefits package to support you and your family through the many life changes you may experience while you work for SUNY. Our nationally recognized benefits include:
- Retirement: The choice between a fully funded pension plan and a self-driven defined contribution plan, along with two supplemental plans to increase your ability to save for retirement.
- Health Insurance: Several health insurance options at an affordable cost that provide full coverage without mandatory deductibles.
- Time Off: Paid time off with separate vacation and sick leave accruals up to 21 days a year for each category.
- Additional paid leave policy options for childbirth, adoption, elder care, and other family care situations.
- Flexible Working Arrangements: Flexible working arrangements, including hybrid schedules, are available depending on position.
- Explore our full benefits offerings here: www.suny.edu/benefits
Some positions may require additional credentials or a background check to verify your identity.