NY HELPNo

AgencyGeneral Services, Office of

TitleVisitors Services Assistant 1 - VID 209037

Occupational CategoryNo Preference

Salary GradeNS

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $19.34 to $19.34 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 40

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Empire State Plaza, Concourse Room 120

City Albany

StateNY

Zip Code12242

Duties Description • Conduct guided tours of the New York State Capitol, the Empire State Plaza, the Executive Mansion, the Governor Nelson A. Rockefeller Empire State Plaza Art Collection, and Special Tours as needed.
• Give engaging and thorough tour presentations to groups and assist elderly, disabled and special groups when required.
• Staff New York State Capitol, the Plaza Visitor Center and the Empire State Plaza’s Information Sites.
• Answer questions from visitors concerning sites, activities, etc.
o Maintain record of the number of visitors.
o Provide directions to visitors regarding the Empire State Plaza, the Capital District and New York State.
o Responds to requests for state and legislative telephone numbers.
• Provide security and safety services for visitors.
o Ensure that the proper safety and/or evacuation procedures are followed in the event of an emergency.
o Immediately inform Capital Police of any suspicious person, dangerous situation, medical emergency, vandalism, etc.
• Handle administrative duties in Plaza Visitor Center and Info Booths.
• Take phone reservations for Capitol tours; handle various phone inquiries.
• Generate tour confirmation letters; keeps visitation statistics for all tours and generates daily reports for visitation; monitors on-line reservation system.
o Monitor inventory of Plaza-related tourism brochures and distribute brochures and posters to Info booths.
o Serve visitors to the Empire State Plaza and occasionally provides retail assistance in the Visitor Center.
• Perform other duties as required.

Notes:
• Extensive training for guiding and conducting tours will be provided.

Minimum Qualifications Two years of experience* in the visitor/customer service environment in a cultural institution.

*Substitution: College study may be substituted for up to two years of general experience on the basis of 30 semester credit hours being equal to one year.

NOTE: IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

Some positions may require additional credentials or a background check to verify your identity.

Name Human Resources/ZP

Telephone 518-473-5282

Fax 518-486-1631

Email Address HRresumes@ogs.ny.gov

Address

Street NYS Office of General Services, HRM

40th Floor, Corning Tower, Empire State Plaza

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease submit a resume and cover letter to HRresumes@ogs.ny.gov detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.