NY HELPNo

AgencyInformation Technology Services, Office of

TitleStudent Assistant Internship (Emerging Services), Ref# 10975

Occupational CategoryOther Professional Careers

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $23.29 to $26.12 Hourly

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Non-competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 6 AM

To 6 PM

Flextime allowed? Yes

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address Swan St. Bldg, Core 2

City Albany

StateNY

Zip Code12210

Duties Description Under the direction of the Tech Analyst, the Student Intern will support the evaluation, testing, and documentation of technology products. This role focuses on integrating solutions and developing internal processes for end-user and business team support. Duties include:

- Assist in the creation and execution of test plans for technology products to validate functionality against business requirements.
- Identify, document, and track product bugs, defects, and limitations.
- Contribute to the assessment of product suitability for organizational needs.
- Collaborate with the team to understand the features and functionalities of selected technology products.
- Develop clear, concise, and user-friendly documentation for internal support staff, end-users, and business teams. This may include:
- Installation and configuration guides.
- User manuals and how-to guides.
- Troubleshooting tips and FAQs.
- Best practice recommendations for utilizing product features.
- End-user guidelines for leveraging product capabilities.
- Translate technical aspects of products into accessible language for non-technical audiences.
- Create and refine processes for product implementation, management, and support.
- Work with the Tech Analyst, support teams, and stakeholders to understand needs and communicate findings.
- Participate in team meetings and contribute to product strategy discussions.
- Proactively learn about new technologies and support best practices.

Minimum Qualifications • Must be a US citizen or foreign national eligible to work in the United States
• Must be 18 years of age or older
• Must be currently attending a New York State college, university or graduate program, or be a resident of New York State attending a college, university or graduate program outside of New York State
• Must have completed a minimum of one (1) year as a student at a degree-granting two or four-year college or university (completion of one year’s worth of academic credits over a more extended period of time may qualify part-time students) OR currently enrolled graduate student or accepted in a graduate degree program
• Must have a minimum grade point average (GPA) of 2.0 or equivalent to a C.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

This position can be part time or full time.

Fingerprinting and background check may be required.

Benefits of Working for NYS for eligible employees:
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF/CSEA
• Up to Eight (8) days of paid sick leave annually for M/C
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Student Assistant Program

Telephone 518-473-8720

Fax

Email Address internship@its.ny.gov

Address

Street NYS Office of Information Technology Services

Swan Street Building, Core 4

City Albany

State NY

Zip Code 12242

Notes on ApplyingPlease complete the Student Assistant Application: https://forms.ny.gov/s3/Student-Assistant-Application, no later than March 23, 2026. If you have any issues with the form, please contact ITS Student Assistant Program by email at internship@its.ny.gov.