Review Vacancy
AgencyState Comptroller, Office of the
Occupational CategoryClerical, Secretarial, Office Aide
Bargaining UnitASU - Administrative Services Unit (CSEA)
Salary RangeFrom $28865 to $35704 Annually
Appointment Type Contingent Permanent
Minimum Qualifications Candidates must be reachable on the Beginning Clerical Worker eligible list OR be eligible for transfer under Section 70.1 of the Civil Service Law.
Duties Description •Process claims identified as simple to moderately complex (joint or deceased owners; corporate owners, third party, etc.)
•Read and interpret correspondence and other documents, identify and apply pertinent information to the item(s) being claimed and the claim as a whole, thoroughly search the owner database using all applicable search criteria, demonstrate a complete understanding of property types, account titles and the ability to accurately determine ownership, determine required documentation for the item(s) being claimed; as well as the type of claim, be able to determine if the claim requires special handling, priority or queue transition, be able to accurately recommend and complete the settlement process, effectively utilize the three Unclaimed Funds Processing System processing systems, maintain the ability to process independently and demonstrate good decision making skills and consistently meet the established production and accuracy standards.
•Answer claimant inquiries by phone, email and letters.
•Create well organized and accurate outgoing correspondence using appropriate standard sentences, answer e-mail correspondence timely using the established format and appropriate responses, assist customers via telephone concerning questions relating to the Office of Unclaimed Funds.
Additional Comments Desired Competencies:
• Computer skills
• Customer service experience
• Familiarity with unclaimed funds
• Experience working in teams
• Good communication skills – writing and verbal
Some positions may require additional credentials or a background check to verify your identity.
Email Address Recruit@osc.state.ny.us
Address
Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than October 15, 2015. Please reference Item #5883 – GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.