Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Review Vacancy

Date Posted 09/30/15

Applications Due10/15/15

Vacancy ID23954

NY HELPNo

AgencyState Comptroller, Office of the

TitleOffice Assistant 1

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade06

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $28865 to $35704 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 7:30 AM

To 3:30 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Rensselaer

Street Address 200 Jordan Pond Road

City North Greenbush

StateNY

Zip Code12180

Minimum Qualifications Candidates must be reachable on the Beginning Clerical Worker eligible list OR be eligible for transfer under Section 70.1 of the Civil Service Law.

Duties Description •Process claims identified as simple to moderately complex (joint or deceased owners; corporate owners, third party, etc.)
•Read and interpret correspondence and other documents, identify and apply pertinent information to the item(s) being claimed and the claim as a whole, thoroughly search the owner database using all applicable search criteria, demonstrate a complete understanding of property types, account titles and the ability to accurately determine ownership, determine required documentation for the item(s) being claimed; as well as the type of claim, be able to determine if the claim requires special handling, priority or queue transition, be able to accurately recommend and complete the settlement process, effectively utilize the three Unclaimed Funds Processing System processing systems, maintain the ability to process independently and demonstrate good decision making skills and consistently meet the established production and accuracy standards.
•Answer claimant inquiries by phone, email and letters.
•Create well organized and accurate outgoing correspondence using appropriate standard sentences, answer e-mail correspondence timely using the established format and appropriate responses, assist customers via telephone concerning questions relating to the Office of Unclaimed Funds.

Additional Comments Desired Competencies:
• Computer skills
• Customer service experience
• Familiarity with unclaimed funds
• Experience working in teams
• Good communication skills – writing and verbal

Some positions may require additional credentials or a background check to verify your identity.

Name Manu Minocha

Telephone 518-474-1924

Fax 518-486-6723

Email Address Recruit@osc.state.ny.us

Address

Street 110 State Street

City Albany

State NY

Zip Code 12236

 

Notes on ApplyingInterested candidates should submit a cover letter and resume to recruit@osc.state.ny.us no later than October 15, 2015. Please reference Item #5883 – GOER-MPM when responding.
When responding, please include the reference number and letters listed in this section. The GOER ID # should not be included.

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