NY HELPYes

AgencyState, Department of

TitleProgram Aide (NY HELPS) - Vacancy ID# 173070

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade13

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $51857 to $63169 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 99 Washington Ave

City Albany

StateNY

Zip Code12231

Minimum Qualifications NY HELPS
This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).

For the duration of the NY HELPS Program, this title maybe filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.

At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.

NON-COMPETITIVE MINIMUM QUALIFICATIONS:
Three years of experience performing clerical, keyboarding, or paraprofessional work in an office environment.

It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.

COMPETITIVE MINIMUM QUALIFICATIONS:
Permanent service in this title or one year of permanent competitive or 55 B/C service in a title SG-11 or higher and otherwise eligible for transfer under Civil Service Law.

A list of titles approved for transfer is available through Civil Service GOT-IT at https://careermobilityoffice.cs.ny.gov/cmo/gotit/.

55 B/C APPOINTMENT:
This position is eligible for 55B/C designation and candidates with 55B/C eligibility are encouraged to apply. Candidates must meet any open competitive minimum qualifications and must submit their current 55B/C eligibility letter along with their application.

It is essential that candidates clearly and concisely indicate exactly how they meet the above minimum qualifications in their resume. Failure to show how you meet the minimum qualifications above may result in disqualification and removal from consideration.

Duties Description The Department of State Language Access Program for Office of New Americans ensures compliance with NY State's Language Access Law and ensures all constituents have access to services from the agency, regardless of the language they speak.
Reporting to a Special Assistant serving as the Language Access Coordinator, the Program Aide will perform a variety of paraprofessional duties in support of professional staff working on Language Access Program operations. Duties include, but are not limited to:
• Develop, create, and analyze monthly data reports to monitor program metrics, assess trends and needs, identify discrepancies; make recommendations, and refer potential problems to Language Access Coordinator and other professional staff as needed.
• Research and compile information and develop briefing reports/communications regarding best practices for Language Access service, including tables, charts, and reports.
• Develop, maintain, and update Language Access Share Point page and database system.
• Perform data analysis on language access requests and usage.
• Develop training systems and, in collaboration with Language Access Coordinator, train the agency's Language Access Liaison network and frontline staff on how to request services, inclusive of how to use the program’s SharePoint request system, and all relevant Language Access tools.
• Serve as liaison with Human Resources in support of technical staffing needs of the agency's Language Access Program.
• Draft job descriptions, intent to fill requests, and job postings for review by Language Access Coordinator.
• Work with Language Access program staff to identify and evaluate candidates for positions under recruitment.
• Participate in interviews with potential candidates to evaluate qualifications and experience, and interest in employment.
• Assist in the recruitment by providing pertinent information to applicants on position duties, program operations, and other aspects of employment.
• Serve as coordinating liaison for the network of DOS division Language Access liaisons, facilitating and ensuring the submission of translation and interpretation requests, submission, and approval of purchase orders, and monitoring of deficiencies.
• Communicate internally with the Division of Fiscal and the Division of Administrative Rules to ensure compliance with Language Access law and timely payment of invoices.
• Act as program point person for constituent complaints and vendor relationships, working with vendors to provide technical assistance as needed, and identify improvements to be shared with the Language Access Coordinator for evaluation and implementation.
• Monitor compliance of Language Access vendors with contract requirements; identify and recommend best practices and solutions to concerns identified.
• Assist in the implementation of agency components of solutions.

Additional Comments LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law.

We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to HRM.Recruitment@dos.ny.gov.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Office of Employee Relations at (518) 474-6988 or via email at info@oer.ny.gov.


NOTE ON TELECOMMUTING: The Department of State employees may be approved for a maximum of 50% telecommuting, however, they are required to apply and obtain approval through management in accordance with The Department of State Telecommuting Program Guidelines.

Some positions may require additional credentials or a background check to verify your identity.

Name Raelynn Creech

Telephone 518-474-2752

Fax 518-402-3656

Email Address HRM.Recruitment@dos.ny.gov

Address

Street 99 Washington Ave

Suite 1150

City Albany

State NY

Zip Code 12231

Notes on ApplyingIf you are interested and meet the minimum qualifications above, email your cover letter, resume, and New York State Part 1 Application (https://dos.ny.gov/employment-opportunities) to HRM.Recruitment@dos.ny.gov. Please include Title, Location and Vacancy ID # you are applying for in the subject line of your email.