NY HELPNo

AgencyVictim Services, Office of

TitleOffice Assistant 2 (Calculations)

Occupational CategoryClerical, Secretarial, Office Aide

Salary Grade09

Bargaining UnitASU - Administrative Services Unit (CSEA)

Salary RangeFrom $42641 to $52413 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 80 South Swan Street

Alfred E. Smith Building

City Albany

StateNY

Zip Code12210

Duties Description The duties of this position include, but are not limited to the
following:
• Answer incoming calls from claimants and providers and communicate with other OVS Units for information, if necessary.
• Monitor Administrative Services Unit voicemail and initiate work to be performed, whether handled within the Administrative Services Unit or transferring to another Unit within OVS.
• Track all incoming calls and voicemails to ensure completion;
• Document information and completed tasks in the OVS claims management system;
• Assist claimants and providers with various issues including looking up payments and check information, and adding providers in the OVS claim management system;
• Create vouchers in the Statewide Finance System and process transactions to stop and/or reissue payments.
• Initiate forgery claims through Treasury to ensure claimants and providers receive compensation.
• Process Emergency Award payments via procurement card, handwritten check, or ACH (Automatic Clearing House);
• Monitor shared mailbox and work with fellow Administrative Services Unit staff to complete tasks; and
• Other tasks as assigned to assist with the daily operations of the Administrative Services Unit.

Minimum Qualifications Permanent service in this title, or one year of permanent competitive service in a title allocated to a SG-7 or higher and otherwise eligible for transfer under Civil Service Law. A list of titles eligible for 70.1 transfer may be found here: https://www.cs.ny.gov/businesssuite/title-transfer-matrix.cfm

Non-Competitive Promotion: A permanent appointment pursuant to Section 52.7 of Civil Service Law may be possible if there are three or fewer current OVS employees meeting the qualifications below that are interested in this position:

One year of permanent competitive or 55B/C service in an office assistant, clerical, or keyboarding title allocated to SG-6 or higher.

Additional Comments Candidates from diverse backgrounds are encouraged to apply. Office of Victim Services is an equal opportunity employer and is committed to workplace diversity, equity, and inclusion.

Please be advised that the Office of Victim Services does not currently offer sponsorship for employment visas.

REASONABLE ACCOMMODATION: The NYS Office of Victim Services provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Diversity, Equity, Inclusion, and Accessibility Unit at DEIA@dcjs.ny.gov or (518) 485-1704.

Some positions may require additional credentials or a background check to verify your identity.

Name Dan Fitzgerald

Telephone (518) 485-7740

Fax (518) 457-4000

Email Address DCJSJobs@dcjs.ny.gov

Address

Street 80 South Swan Street 6th Floor

Alfred E. Smith Building

City Albany

State NY

Zip Code 12210

Notes on ApplyingPlease send a cover letter and resume to the email address above. Please reference posting # 206472 on your cover letter.