NY HELPNo

AgencyTaxation & Finance, State

TitleTaxpayer Services Specialist 2

Occupational CategoryOther Professional Careers

Salary Grade18

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 5%

Workweek Mon-Fri

Hours Per Week 37.50

Workday

From 8 AM

To 4 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 299 Old Niskayuna Road (Wade Rd)

City Latham

StateNY

Zip Code12110

Duties Description Under higher level supervision, the Taxpayer Services Specialist 2 will supervise and provide
administrative and technical assistance for the day to day activities of a unit.

Duties include but are not limited to the following:

- Supervise, plan, organize and adjust staff work assignments to avoid backlogs meet deadlines,
and monitor daily reports. Evaluate and monitor staff productivity, work performance and time and
attendance using existing quality assurance procedures.

-Access pertinent information from various databases and processing systems to identify and
accurately resolve taxpayer issues related to STAR and other STAR related credits.

-Review and make determinations on appeals filed by homeowners regarding eligibility for STAR
and other STAR related credits

- Display a calm, courteous and reasonable manner under sometimes difficult and highly stressful
circumstances.

- Identify improvement opportunities and work with supervisor(s) and employee(s) to develop and
implement training to advance job skills and abilities.

- Effectively communicate both verbally and in writing with internal and external customers.

- Write performance evaluations, and assist in counseling and disciplinary actions as necessary

Minimum Qualifications Candidates must be current NYS employees eligible for transfer in accordance with Civil Service Laws, Rules, and Regulations.

OR

Reachable on the appropriate Civil Service Eligible List for this title and location.

Additional Comments New York State is an equal opportunity employer. It's the policy of the state of New York to provide for and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender, sexual orientation, marital status, or an arrest or criminal conviction record unless based on a bona fide occupational qualification or other exception.


Any candidate selected for this position will be subject to a review of their tax return submissions by the New York State Department of Taxation and Finance. Employment of a candidate is conditioned upon a finding by the New York State Department of Taxation and Finance that the candidate is in compliance with all local, state, and federal tax laws. In accordance with federal government requirements, the employment of any candidate selected for this position is conditioned upon successfully completing a background investigation including a criminal history record check (fingerprint check).

Some positions may require additional credentials or a background check to verify your identity.

Name Recruitment Team 2

Telephone

Fax

Email Address Tax.sm.RecruitmentTeam2@tax.ny.gov

Address

Street W A Harriman State Office Campus

City Albany

State NY

Zip Code 12227

Notes on ApplyingQualified Candidates should submit a cover letter stating how they qualify with their resume to the email address above. Please reference the vacancy ID number, Taxpayer Services Specialist 2- Albany and the Office of Real Property Tax Services Division (ORPTS) in the subject line of your response.