NY HELPNo

AgencyInformation Technology Services, Office of

TitleManager Information Technology Services 2

Occupational CategoryI.T. Engineering, Sciences

Salary Grade29

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $123754 to $151566 Annually

Employment Type Full-Time

Appointment Type Contingent Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address Albany - State Campus, Bldg 8

City Albany

StateNY

Zip Code12207

Duties Description Under the direction of the Assistant Director Information Technology Services 1, Grade 664, the Manager Information Technology Services 2 (MITS2), SG-29, will serve as the WebNY Director. The MITS2 will be the senior leader responsible for strategy, delivery, and ongoing operations of enterprise website product offerings from ITS to state agency clients. This position sets product vision and roadmap, ensures alignment with statewide IT strategy, and is accountable for service performance and customer satisfaction.

Specific duties shall include but are not limited to:

Product and Delivery Management
•Develop and maintain roadmaps for website products (including turnkey and custom offerings) in alignment with statewide digital and infrastructure strategies.
•Define and manage product tiers, SLAs, and product catalog; oversee intake, prioritization, and delivery of agency projects (new sites, migrations, enhancements) and ensure standardized processes, templates, and design across platforms.
•Own product budgets and licensing, including cloud hosting and related tools; make data-informed decisions on investments, retirements, and modernization (e.g., platform upgrades, security improvements, and capacity planning).

Technical and Operational Oversight
•Provide executive oversight for secure and resilient hosting environments, ensuring high availability, disaster recovery, backup, incident response, and vulnerability management in coordination with enterprise infrastructure and security teams.
•Establish and enforce technical standards for web platforms (e.g. CMS configuration, deployment pipelines, coding and configuration practices), ensuring environments support scalable multi-tenant and separate-instance solutions with appropriate customization controls.
•Design and iterate public facing website component features in alignment with NYS website design patterns and the NYS Design System collaborating with OGS Digital Service and the ITS Human-Centered Design teams.
•Sponsor and govern continuous improvement in performance monitoring, accessibility and quality assurance (including automated and manual testing), and release/change management for all supported platforms and services.
•Collaborate with policy, communications, and legal offices to interpret new standards, update internal guidance, and communicate requirements to agencies, vendors, and internal teams.

Leadership and Culture
•Lead, mentor, and develop a multidisciplinary staff in establishing clear goals, performance expectations, and professional development plans.
•Build an inclusive, high-performing culture emphasizing Agile delivery and collaboration from a product management mindset.
•Plan and manage staffing levels and skill mix; oversee recruitment, onboarding, coaching, and succession planning, and manage labor relations in accordance with state HR policies and collective bargaining agreements.

Stakeholder and Financial Management
•Serve as primary liaison to ITS Dedicated Teams and agency clients.
•Work with the OGS Digital Service Team to enable agencies to audit and manage their content in accordance with statewide content guidelines – during website creation process and in support of day-to-day editing.
•Lead regular product reviews to gather feedback and align priorities.
•Oversee vendor relationships, contracts, and procurements for hosting, CMS platforms, related tools, and consulting services, ensuring adherence to state procurement and security requirements and achieving the best value for NY State.
•Develop and manage operating and capital budgets for WebNY products; define pricing models, forecast demand, and report on financial and performance metrics to executive leadership.

Minimum Qualifications Eligible for a transfer under Section 52.6 of the Civil Service Law by having one year of permanent competitive service in an appropriate title. Information regarding transfer eligibility is available on the Civil Service Career Mobility Office website at https://careermobilityoffice.cs.ny.gov/cmo/gotit/ OR reachable on the appropriate eligible list in Albany.

Note: If you are on the examination eligible list for the position title and shift in this location, you do not need to respond to this posting. Candidates must be reachable on the current eligible list for this title in order to be list appointed.

Please note: Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring. Appointment to this position is not final until all agency approvals have been granted.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting. Some positions may require up to 25% travel and/or lifting up to 50 lbs.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development
• Up to 50% telecommuting if all criteria are met according to ITS Policy.

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS)Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Some positions may require additional credentials or a background check to verify your identity.

Name ITS Human Resources

Telephone 518-473-0398

Fax

Email Address PostingResponses@its.ny.gov

Address

Street 164 Columbia Turnpike

City Rensselaer

State NY

Zip Code 12144

Notes on ApplyingTo apply for this position, please submit a cover letter and resume clearly indicating how you qualify. Ensure that you include the vacancy ID in the subject of your email for prompt routing. Your Social Security number may be required to confirm eligibility.