NY HELPNo

AgencyInformation Technology Services, Office of

TitleIES Business Analyst (Project Assistant) ref# 10984

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitPS&T - Professional, Scientific, and Technical (PEF)

Salary RangeFrom $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Temporary

Jurisdictional Class Competitive Class

Travel Percentage 10%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address 40 North Pearl Street

May be filled in NYC or other locations in New York.

City Albany

StateNY

Zip Code12207

Duties Description ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time.

Under the direction of a Business Analyst Lead or Project Manager, the IES Business Analyst will be assigned to the Integrated Eligibility System (IES) within the Office of Information Technology Services (ITS) and will perform hands-on business analysis activities throughout the assigned Program Area lifecycle. The incumbent will be responsible for eliciting, analyzing, documenting, and validating requirements for IES, which simplifies the delivery of health and human services (Medicaid, SNAP, PA, HEAP, Child Care) to NYS residents. This role focuses on the production of high-quality artifacts and ensuring requirements are testable and within scope.?
Duties include but are not limited to the following:
• Requirements Elicitation & Analysis:?Conduct stakeholder interviews and workshops to gather and document business requirements, user stories, and acceptance criteria.
• Documentation:?Create as-is and to-be business process models, flowcharts, functional specifications, and user stories.
• Liaison Duties:?Act as a liaison between program stakeholders, subject matter experts (SMEs), and technical teams to ensure clear understanding of requirements.
• Artifact Quality Control:?Ensure all documentation adheres to the project’s standards for quality, clarity, and traceability (e.g., using Blueprint).
• Collaboration:?Work with Quality Assurance (QA) and Technology teams to ensure requirements are testable and align with the system design.
• Support & Testing:?Assist in User Acceptance Testing (UAT), analyze defects, and assist in validating fixes against business requirements.
• Reporting:?Keep project leadership informed of progress, risks, and issues related to assigned tasks.
• System Knowledge:?Develop a deep understanding of the business processes and system solutions within the assigned IES Program Area.?

Minimum Qualifications Minimum Qualifications:
Four (4) years of experience in business analysis of information technology projects or a related field.
A Bachelor’s Degree in Information Technology or Business Administration, or related field can substitute for 2 years of experience.
A master’s degree can substitute for an additional year of experience.

Preferred Qualifications:
• Experience in Human Service programs (e.g., SNAP, HEAP, PA, Child Care).
• Experience using Blueprint Requirements Management Tool.
• Experience in Agile development environments.
• Strong analytical, problem-solving, and documentation skills. Ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal.

Additional Comments ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Benefits of Working for NYS
Generous benefits package, worth 65% of salary, including:
Holiday & Paid Time Off
• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits
• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

Some positions may require additional credentials or a background check to verify your identity.

Name Jeff Memole

Telephone 518-473-0398

Fax 518-402-4924

Email Address PostingResponses@its.ny.gov

Address

Street Empire State Plaza, Swan Street Building, Core 4

PO Box 2062

City Albany

State NY

Zip Code 12220

Notes on ApplyingTo apply for this position, please send a cover letter and resume indicating that you are applying for IES Business Analyst (Project Assistant) Ref# 10984 and include the Vacancy ID in the subject line. In your cover letter, please clearly indicate how you meet the minimum qualifications as stated above, and describe relevant experience for this position.

Fingerprinting will/may be required as part of a background check.